International Services Front Desk

Please note all in-person front desk services are currently not available due to COVID-19. To contact the ISO, please call 202-994-4477 during business hours, email us at [email protected], make an appointment, or try our virtual drop-in.

No appointment is necessary to submit a request. Please note that requests may require a longer time frame for processing during busy times of the year. If you have not heard back from the ISO within 15 days, please feel free to email the ISO or your advisor, in case of technical issues or if the completion email sent didn't go through.

The ISO Front Desk cannot provide immigration advice, however they can answer general questions about ISO business processes, procedures, and contact information for any ISO staff member. The ISO Front Desk can also usually give updates about document requests.

Business Hours

  • Monday through Friday: from 9:00 am to 5:00 pm.
  • 10:00 AM - 4:00 PM (Official Break Hours)

The ISO is closed on Saturdays, Sundays, and on GW designated holidays.